Website Terms and Conditions of Purchase

This website is operated by Lavazza Australia Pty Ltd.

1. Ordering goods

You may make purchases via (Website) by selecting and placing your order in accordance with these Terms and Conditions and as directed on the Website.

Any order placed by you in the manner described in the Website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on the Website at the time you place your order.

By placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order. You must submit a cancellation request before we dispatch your goods. Cancellations will be confirmed in writing by us.

We reserve the right to reject your order for products purchased through the Website for any reason, including but not limited to if the products or services are not available, if there is an error in the description or price of the requested products or services as advertised on the Website or if there is an error in your order. If we reject your order, we will notify you by email of our rejection at the time you place the order or within a reasonable time thereafter and give you the option of reconfirming your order, changing your order or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If your order is cancelled and you have already paid for your purchase, you will receive a full refund.

We may require additional verification or information before accepting any order.

2. Payment

We may change the prices published on the Website at any time. You agree to pay the price current at the time of purchase.

We only accept website orders from wholesale customers within Australia who have an existing account set up with us.

Wholesale customers may pay via their credit account, bank transfer, Paypal or by providing a credit card at checkout.

Upon receiving your order, we will carry out a standard pre-authorisation check of your payment method (if applicable) to verify the details submitted and to ensure there are sufficient funds to fulfil the transaction. Purchases will not be dispatched until this pre-authorisation check has been completed. If we are unable to successfully process your nominated payment method, we will notify you of dishonour and cancel your order.

Purchases made using bank transfer as the payment method will not be dispatched until the funds transfer has been received into our nominated bank account.

Where you have saved your card details with us: we will store your card details for use as a payment method for future purchases you make. We will notify you of any changes to how we store you card details.

3. About our prices

All prices are inclusive of GST (where applicable).

Where permitted, we reserve the right to limit sales, including the right to prohibit sales to re-sellers. We reserve the right to contact you at the time you place the order or within a reasonable time thereafter if we have any concern about the quantity of products or services you have purchased. You must not pay, or attempt to pay, for purchases through any fraudulent or unlawful means.

4. Delivery

We will deliver your goods to the shipping address specified in your order.

When the ‘Authority to leave’ option is selected at the check out, your order will be left inside your premises if no one is available to sign for the order. Please note in this case we cannot be held responsible for lost or damaged orders after they have been delivered.




5. Title and risk

Title to the goods purchased from Lavazza online does not pass from Lavazza to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery to your address.

6. Australian Consumer Law Consumer Guarantee Rights

Lavazza’s goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For goods, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We do not offer change of mind returns,

7. Exclusion of liability

To the extent permitted by law, Lavazza will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with: (1) the use, copying, or display of the contents of the Website; or (2) goods or services supplied by Lavazza under these Terms and Conditions.

8. Limitation of liability

  • To the extent permitted by law, Lavazza’s liability to you is limited, at Lavazza’s option, to:
    • in the case of goods, the repair or replacement of the goods or the re-supply of equivalent goods (or paying the cost of any of these); or
    • in the case of any services supplied by Lavazza, to supplying the services again (or paying the cost of having the services supplied again).
  • To the extent permitted by law, in no event will Lavazza, its officers, employees or agents be liable for any consequential or indirect loss or damage, any loss of business or revenue, loss of profit, loss of opportunity, loss of data, loss of goodwill or loss of business reputation arising out of or in connection with the supply of goods or services under these Terms and Conditions.
  • This agreement is not intended to exclude, restrict or modify any right which you have at law which may not be excluded, restricted or modified by agreement.

9. Privacy

Lavazza collects, uses, holds and discloses personal information in accordance with its Privacy Policy.

10. Creating an Account

You do not need to register a user account to access and browse the Website. However, in order to use some parts of the Website, you may be required to register an account in the manner set out on the Website (each an “Account”). Lavazza reserves the right to refuse or cancel registration of an Account for any reason in its sole discretion. Any decision of Lavazza is final and no correspondence will be entered into.

All information provided when registering an Account must be current, correct and complete. Incomplete, ineligible or incomprehensible Account registrations will not be valid. You must be logged in to your Account in the manner required each time you wish to make a purchase via the Website or otherwise where indicated. You may never use another person’s Account without their permission.

You are responsible for maintaining the strict confidentiality of your Account details and for any activity under your Account. You agree to immediately notify Lavazza of any unauthorised use of your Account or any other breach of security. It is your sole responsibility to control access to and use of your Account and to notify Lavazza when you desire to cancel your Account. Lavazza will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.

The use of any automated software or any other mechanical or electronic means allowing users to create Accounts is prohibited.