1. COLLECTION OF PERSONAL INFORMATION
Lavazza collects the following types of personal information where it is reasonably necessary for our business purposes:
We do not generally collect sensitive information about you. However, in certain circumstances, we may ask that you provide us with certain health information (such as when you contact our consumer information service or apply for employment with us).
You may notify us that you wish to deal with us by not identifying yourself or using a pseudonym. However, if we are not able to collect personal information about you we may not be able to provide you with the products, services, information or assistance you require.
2. HOW LAVAZZA COLLECTS PERSONAL INFORMATION ABOUT YOU
We collect personal information from you in the following ways:
We may also collect personal information about you from publicly available sources (such as the internet) and from third parties (such as your referees provided during the recruitment process if you apply for a job with us).
3. PURPOSE OF COLLECTION & USE OF PERSONAL INFORMATION
We collect your personal information for the following purposes:
Any additional purpose for the collection of personal information (not set out in this policy) will be identified at the time that we collect personal information from you, or as soon as practicable afterwards.
We may disclose your personal information to third parties in connection with one or more of the purposes outlined above.
In particular, we may disclose your personal information to any one or more of the following third parties:
5. OVERSEAS DISCLOSURE & STORAGE
Personal information which we collect will be transferred to Lavazza Italy in the European Union and accessed by Lavazza Italy personnel for processing. Personal information processing by Lavazza Italy is compliant with relevant data protection laws, including the provisions of the European Union’s Regulation 679/2016 (“GDPR – General Data Protection Regulation”). We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
6. COOKIES & INFORMATION COLLECTED FROM OUR WEBSITE
Lavazza will receive and store information that you provide or that is generated by your use of our website, www.www.lavazzabusinesssolutions.com.au (Website). For example, like many websites, Lavazza uses “cookies” and other technologies, to collect information about matters including but not limited to the date, time and duration of visits and which pages of the Website are most commonly accessed.
This information is generally not linked to the identity of visitors, except where the Website is accessed via links in an email or another electronic message we have sent or where we are able to uniquely identify the device or user accessing the Website, such as when you are logged into an account.
We may use this information for purposes including but not limited to understanding and measuring your online experiences, determining what products, promotions and services are likely to be of interest to you, and to provide you with relevant marketing materials when you visit third party websites.
You can generally set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, you can search for “cookie” in the “Help” (or similar) portion of your browser.
7. STORAGE & SECURITY
We may store personal information on computer databases and/or in hard copy, and will employ reasonable commercial physical and electronic security measures to protect any records which contain your personal information.
We may also engage third party service providers to assist in storing and processing certain types of personal information for us. Some of these service providers may be located overseas, or use facilities located overseas to provide us with services.
We will take reasonable steps to keep any personal information that we hold about you secure from misuse, interference and loss, and from unauthorised access, modification or disclosure as required by the privacy legislation.
However, except to the extent that liability cannot be excluded due to the operation of law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
8. CONTACT INFORMATION
You can contact us if:
We can be contacted about privacy issues by email sent to [email protected]. Alternatively, you can write to us at Privacy Officer, Lavazza Australia, 117 Church Street, Hawthorn Victoria 3122.
When contacting us, please provide as much detail as possible in relation to your query, issue or complaint
Please note that: